Tsavorite Garnet Pair | 1.05 Ct Total | Oval Cut | Tanzania

We provide Domestic FREE shipping is via Australia Post.

For our international customers, we post with FedEx at a flat rate of $60 inc GST

All shipments are insured to the invoiced value until delivery and will arrive safely.

Estimated delivery times

Australia - 2 to 3 business days
NZ - 3-5 business days
HK & Singapore - 3 to 5 business days
US & Canada -  5 to 7 business days
UK & EU - 5 to 7 business days
Japan - 5 to 7 business days
Rest of the world - 7 to 14 business days

For Australian Customers:

• Inclusive Taxes: All prices for Australian customers include GST.

For International Customers:

• Australian GST Exclusion: Prices for international customers do not include Australian GST.
• USA: Thanks to the free trade agreement between Australia and the USA, imports into the USA are generally free of taxes and duties. For high-value gemstones and jewelry, you may need to sign an import declaration. Always check with your local customs for the latest regulations.
• Other Countries: Customs procedures in countries such as the US, UK, Singapore, Canada, Hong Kong, New Zealand, and most EU countries are typically straightforward and should not cause delays. However, local import taxes may apply.

Please Note:

• Tax Collection: We do not collect taxes for countries outside Australia. The shipping carrier will handle any necessary communications with the recipient regarding local taxes.
• Customs Fees: We do not control customs procedures. The buyer is responsible for any applicable customs fees, duties, and taxes.
• Shipping Origin: All shipments are sent from Australia. Please verify with your local customs office regarding any import restrictions.
• Carrier Communication: The shipping carrier will contact you directly via phone or email to arrange any required payments.

Thank you for choosing Royal Ceylon Gemstones. We strive to make your shipping experience as smooth and convenient as possible.

Refund and Exchange Policy:

Loose sapphires purchased from Royal Ceylon Gemstones can be returned for a refund or exchange (excluding any shipping charges and taxes) under the following conditions:

• The return must be initiated by the purchaser identified on the original invoice.
• The gemstone must be in its original condition and accompanied by all supporting documents (e.g., gem identification report).
• The return must be made within 14 days of delivery and include the original invoice.

Return Instructions:

• Contact Us: You must contact us prior to returning any items to receive return instructions.
• Shipping Method: Items must be returned using an express, insured shipping method such as UPS, DHL, or FedEx. The buyer is responsible for any import taxes imposed by their home country (if applicable) and for the return postage costs, which are non-refundable.
• Currency: All transactions, including returns, are processed in the original invoiced currency. Therefore, the refunded amount may vary in your currency based on exchange rate fluctuations at the time of the refund.

This generous 14-day period allows you to inspect the stone to ensure it meets your personal taste.